PLEASE READ IF YOU ARE COLORING YOUR EXTENSIONS We are not color specialists and cannot advise you on coloring your extensions; however, in our experience with Go Sleek hair extensions, we do not recommend coloring extensions beyond a Level 9. We recommend you always consult with a licensed professional who specializes in coloring hair to achieve the results you want. Also note, multiple coloring processes and coloring to blonde/white will interfere with the integrity of the hair extensions which can cause dryness and shedding. We are not liable, nor responsible, for altered hair extensions. We do not offer refunds, nor exchanges, once hair has been altered in any manner (i.e. colored, cut, etc.).

We will only accept unworn hair extensions in their original condition within 7 days of receipt of delivery. All black hair ties/elastic(s) must still be attached and uncut and extensions must be unaltered. We will NOT accept altered extensions, extensions with broken hair ties nor extensions with cut or missing elastic(s).

You will be reimbursed the cost of the item(s) at the time of purchase and any sales tax paid for the item(s). You will not be reimbursed any shipping costs or associated shipping taxes.

Please contact us at customersupport@gosleek.com to initiate a return or exchange. Please note, all returns are subject to $12 restock fee.

We will not give refunds nor credits for:

1. Returning hair extensions with black ties cut/unattached

2. Returning used or altered products & hair extensions

3. Returning FINAL SALE items

4. Hot Tools unless a warranty is purchased or item is defective. If you receive a defective hot tool, please email us at customersupport@gosleek.com within 30 days of purchase. The item cannot have any visible defects nor damages.

NOTE: Failure to adhere to our return policy will result in your return being denied and the item will be shipped back to you.  

FINAL SALE ITEMS: Silk Turban, Silk Roller(s), Edge Paste, Rose Oil Hair Serum, Hangers, Satin Bag & Brush

Shipping: Yes, we ship everywhere! Your tracking information will be sent when your order is on the way. Please keep in mind, shipping delays are beyond our control so keep your tracking information handy. We are not responsible for delays that may occur within the shipping carriers network.

Unsuccessful Delivery: If your package is returned to our distribution center because you were unavailable to receive it OR you didn't pick it up from your nearby UPS center, there will be a $12 restock fee charged and you will not be reimbursed for shipping or shipping taxes.

International Customers: You may be charged additional duties and import taxes when you receive your shipment(s). You are responsible for paying any import costs to the shipping carrier, such as VAT, duties and clearing fees, upon delivery. Please note, some shipping carriers charge additional fees for collecting duties upon delivery if the duties have not been paid up front. Please note, using the DAP (or DDU) incoterms might result in additional charges to you.