Return & Refund Policy

Return Policy
We will only accept unworn hair extensions in their original condition within 7 days of receipt of delivery. All black hair ties/elastic(s) must still be attached and uncut, and extensions must be unaltered. We will NOT accept altered extensions, extensions with broken hair ties, nor extensions with cut or missing elastic(s).
You will be reimbursed the cost of the item(s) at the time of purchase and any sales tax paid for the item(s). You will not be reimbursed any shipping costs or associated shipping taxes.

Please note: All returns are subject to a $12 restocking fee and a mandatory $8 return shipping fee, which will be deducted from your refund. Go Sleek does not offer free returns, and customers are responsible for all return-related shipping fees and restocking charges. We want to be fully transparent about this process to avoid any surprises and ensure a smooth experience.
To initiate a return or exchange, please contact us at customersupport@gosleek.com.

NOTE: Failure to adhere to our return policy will result in your return being denied and the item will be shipped back to you minus any shipping fees.

We will not give refunds or credits for:
• Returning hair extensions with black ties cut/unattached
• Returning used or altered products & hair extensions
• Returning final sale items
• Hot Tools unless a warranty is purchased or the item is defective.
If you receive a defective hot tool, please email us at customersupport@gosleek.com within 30 days of purchase. The item cannot have any visible defects or damages.

FINAL SALE ITEMS: