Return & Refund Policy

Got a question/concern regarding your order? We're here to help.

We have dedicated support to answer any question you may have about Go Sleek extensions, purchase or delivery. For questions regarding orders, contact us at 404-403-1590 Monday - Friday 10am - 4pm EST or email us at We recommend calling or texting during business hours for quicker responses. Please allow up to 2 business days for an email response.

Note: Please contact us via phone or email, contacting us via both will delay response to your inquiry.

Return Policy

We will only accept unworn hair extensions in their original condition within 7 days of receipt of delivery. All black hair ties/elastic(s) must still be attached and uncut and extensions must be unaltered. We will NOT accept altered extensions, extensions with broken hair ties nor extensions with cut or missing elastic(s).

You will be reimbursed the cost of the item(s) at the time of purchase and any sales tax paid for the item(s). You will not be reimbursed any shipping costs or associated shipping taxes.

Please contact us at to initiate a return or exchange. Please note, all returns are subject to $12 restock fee.

NOTE: Failure to adhere to our return policy will result in your return being denied and the item will be shipped back to you.  

We will not give refunds nor credits for:

  • Returning hair extensions with black ties cut/unattached
  • Returning used or altered products & hair extensions
  • Returning final sale items
  • Hot Tools unless a warranty is purchased or the item is defective. If you receive a defective hot tool, please email us at within 30 days of purchase. The item cannot have any visible defects nor damages.

FINAL SALE ITEMS: Silk Turban, Silk Roller(s), Edge Paste, Rose Oil Hair Serum, Hangers, Satin Bag and Brush