Quick Facts:

Rock Pillow-Soft Kinks & Curls with Kai, Our New Seamless Texture

The Go Seamless family just got bigger! Meet “Kai,” our kinky-curly texture designed to take your favorite natural looks up a notch. Made with tighter curls in mind, Kai maximizes the volume and mimics natural coils perfectly.

Now, if you wanna take it straight, Kai can go there, too! The Kai clip-ins can be heat styled and will revert back flawlessly on wash day. Plus, these extensions can be colored below the weft line to match any hue. (The Seamless collection’s ultra-flat silicone weft can’t be colored.)

The 100% Burmese hair we’ve sourced for this texture is the premium quality you expect from Go Sleek and will last 6-12 months with a little TLC. Simply section, snap and style for the prettiest, fluffiest look.

Whether you install all 8 pieces or just add a few, the Seamless collection’s ingenious, lightweight & flat silicone base weft will give your hair a boost that looks au naturel. Try them for yourself today!

Processing Time
Most orders leave our warehouse within 1-3 business days. Our order cutoff time is 1pm EST — orders placed after 1pm EST will begin processing the next business day. Processing time does not include weekends or holidays.

Please note: during sales, promotions, and high-volume periods, processing times may be extended. We appreciate your patience and will get your order out as quickly as possible.

Domestic Shipping (United States)
We ship via USPS and UPS Ground. We do not currently offer expedited shipping. Most domestic orders arrive within 3-8 business days after processing, depending on your location.

Once your order ships, you’ll receive an email with tracking information. Please keep your tracking number handy — shipping delays within the carrier’s network are beyond our control, and we are not responsible for carrier-related delays once your package is in transit.

Free Shipping
Enjoy free domestic shipping on orders over $350. The qualifying amount is based on your subtotal after any discounts or promotional offers are applied. Keep an eye on your cart to make sure you meet the threshold.

International Shipping
We ship internationally via DHL to the following countries: Canada, United Kingdom, Australia, New Zealand, Germany, France, Netherlands, Portugal, Switzerland, and Bermuda.

International delivery times vary by destination and customs processing. Tracking will be provided once your order ships. International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Address Accuracy
Please double-check your shipping address at checkout. Go Sleek is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, the customer is responsible for reshipment costs.

Unsuccessful Delivery
If your package is returned to our distribution center because you were unavailable to receive it OR you failed to retrieve your package from your UPS Access Point, a $12 restock fee will be charged before we reship your order.

Questions?
Reach out to our customer support team — customersupport@gosleek.com

Questions about your order? Contact us atcustomersupport@gosleek.comor call/text 404-403-1590, Monday–Friday, 10am–3pm EST. Please allow up to 2 business days for email responses.

Return Eligibility
We accept returns on unworn hair extensions in original condition within 7 days of delivery. To be eligible:

• All hair ties/tags/ and or elastics must be attached and uncut
• Extensions must be unaltered and uninstalled
• Item must not be a Final Sale item

We do not accept returns on used, altered, or damaged extensions, or items with cut or missing elastics.

Refunds
Approved returns are refunded to the original payment method for the item cost only. The following are non-refundable and will be deducted from your refund where applicable:

• Original shipping cost paid at checkout
• Shipping-related taxes
• Customs fees, duties, and import charges
• $8 return shipping fee (prepaid label provided by Go Sleek)
• $12 restocking fee

No exchanges are offered. If you'd like a different item, please place a new order after your return is processed.

Return Shipping
Go Sleek will provide a prepaid return shipping label once your return is approved. The cost of the label ($8) will be deducted from your refund.

Restocking Fee
All returns are subject to a $12 restocking fee, which will be deducted from your refund.

Final Sale Items — Not Eligible for Return
The following items are final sale and cannot be returned or refunded:

• Silk Turban
• Silk Roller(s)
• Edge Paste
• Rose Oil Hair Serum
• Velvet Bag

Hot Tools
Hot tools are final sale unless a warranty was purchased or the item is defective. For defective hot tools, email us at customersupport@gosleek.com within 30 days of purchase with photos of the defect. Items with visible customer-caused damage are not eligible.

How to Initiate a Return
Email customersupport@gosleek.com with your order number and reason for return. Returns that have not been pre-approved will be denied and the item will be shipped back at the customer's expense.

Note: We want to assist you as quickly as possible! To avoid any delays, please reach out using the email address linked to your order, and through one channel at a time — phone or email.