Please allow 1-3 business days for us to process & prepare your order. Once your order ships, you will receive tracking information via email/text with estimated delivery date. Please allow UPS up to 5-7 business days to deliver your order. We are not responsible for delays that may occur within the UPS network. If more than 10 days have passed - after receiving your tracking information, and you have yet to receive your order, please contact us by email at firstname.lastname@example.org and include your order #.